Effective Date: June 2025
Applies to: All users and customers of sandanstore.com
Business Entity: SanDan Store – Automotive Accessories & Garage Tools
🔹 1. Acceptance of Terms
By accessing or purchasing from SanDan Store, you confirm that you have read, understood, and agreed to abide by the following Terms and Conditions. If you disagree, please do not use our website or place any orders.
🔹 2. Company Information
SanDan Store specializes in providing:
- Automotive accessories
- Engine components
- Garage tools & diagnostic equipment
- Vehicle sensors and performance parts
Our commitment is to deliver high-quality products backed by clear policies and responsible customer service.
🔹 3. Ordering Process
By placing an order, you agree that:
- All information provided is accurate and complete
- You are the authorized user of the selected payment method
- Your order constitutes an offer to purchase a product from us
- Orders are subject to acceptance and availability
We reserve the right to cancel or refuse any order due to:
- Suspected fraud or unauthorized activity
- Incorrect pricing or stock errors
- Violation of our policies
🔹 4. Pricing & Payment
All prices are listed in USD and are subject to change without notice. The final price includes:
- Product cost
- Applicable taxes (where required)
- Shipping fees (unless stated as free)
Payment methods accepted: PayPal, major credit/debit cards (processed via secure third-party platforms). We do not store or access your card details.
🔹 5. Shipping & Delivery
- Estimated delivery time: 7–35 business days (including processing)
- Order processing: 2–5 business days
- All orders are shipped with tracking and insurance (on orders above $50)
- We are not responsible for delivery delays caused by customs, carriers, weather, or incorrect addresses
Full shipping policy available here: Shipping Policy
🔹 6. Return & Refund Policy
You may return products within 35 days of delivery if:
- The item is defective or incorrect
- You changed your mind (subject to our return conditions)
Returns must be:
- In original condition
- With all packaging, accessories, and labels intact
Return shipping fees are covered by us for defective/wrong items, and covered by the customer for non-defective returns.
Refunds are issued to the original payment method within 7 business days of approval.
Full policy: Returns & Refund Policy
🔹 7. Product Descriptions & Compatibility
We strive to provide accurate, up-to-date product descriptions, images, and specifications. However:
- Some images are for illustration only
- Compatibility must be verified by the customer before purchase
- For technical items (e.g., oxygen sensors, engine parts), consult a qualified technician before installation
We are not liable for damages or malfunctions due to incorrect installation or misuse.
🔹 8. Intellectual Property
All content on SanDan Store – including product descriptions, images, logos, and text – is the intellectual property of SanDan Store or its suppliers and may not be copied, reproduced, or distributed without written permission.
🔹 9. Limitation of Liability
SanDan Store is not liable for:
- Indirect or consequential damages arising from product misuse
- Delays in delivery caused by carriers or customs
- Losses due to incorrect installation or third-party repairs
Our total liability is limited to the amount you paid for the item.
🔹 10. Governing Law & Jurisdiction
These terms are governed by the laws of Vietnam, where our business is registered. Any disputes will be resolved through negotiation first, then through the courts of Vietnam if unresolved.
🔹 11. Modifications to Terms
We may update these Terms & Conditions at any time. Changes will take effect immediately upon posting on this page. It is your responsibility to review them periodically.
📞 12. Contact Information
If you have any questions regarding these terms, please contact us:
- Email: support@sandanstore.com
- Phone: +84 905 937 059
- Address: Trung Ha, Cam Kim, Hoi An, Quang Nam, Vietnam
- Business Hours: Mon – Fri, 9:00 AM – 6:00 PM (GMT+7)
✅ By using SanDan Store, you agree to these terms and acknowledge our commitment to fair trade, data protection, and responsible commerce.